Returns & Exchanges

We hope you are satisfied with your purchase of fishing gear. If you are not completely satisfied with your order, we offer returns and exchanges. Please read the following policy carefully before applying.

I. Return Application Period

You can apply for a return or exchange within 30 days of receiving the goods.

Orders submitted after the application period may not be processed.

II. Conditions for Returning/Exchanged Goods

Returned goods must meet the following conditions:

• Unused goods

• Not affecting resale

• Original packaging intact

• All accessories and gifts included

• No man-made damage

• Order number or proof of purchase provided

III. Goods Not Eligible for Return/Exchange

The following goods are generally not eligible for return/exchange:

• Used fishing lines, hooks, bait, and other consumable products

• Goods damaged by human error

• Goods beyond the return period

• Goods worn due to personal reasons

IV. Product Quality Issues

If you receive goods with the following conditions:

• Damaged goods

• Wrong goods sent

• Missing accessories

• Severe shipping damage

• Obvious quality problems

Please check 48 days after signing for the package. Contact customer service within 24 hours and provide:

• Order number

• Product photo

• Packaging photo

After confirmation, we will arrange for you to:

• Free replacement

• Exchange

• Partial refund

• Full refund

V. Exchange Policy

For exchanges:

• Color

• Size

• Model

• Style

Please contact customer service to confirm stock availability first.

Exchanged items must meet the return/exchange conditions.

If an exchange is requested due to personal reasons, the buyer must bear the round-trip shipping costs.

VI. Refund Instructions

Refunds will be processed after receiving and inspecting the returned goods.

Refunds will be returned to your original payment account.

Estimated arrival time: 3-10 business days

Processing time may vary depending on the bank.

VII. Return Shipping Costs

We will bear the shipping costs in the following situations:

• Damaged goods

• Wrong item sent

• Quality issues with the goods

Buyer will bear the shipping costs in the following situations:

• Dislike

• Wrong model purchased

• Incorrect size

• Temporary cancellation

• Returns due to non-quality issues

VIII. Return Process

①: Contact Customer Service

Please send the following information to the customer service email:

• Order number

• Purchaser's name

• Reason for return

• Product photos (if any)

Customer Service Email: outreach@elecvario.com

②: Await Approval

Our customer service team will reply within 24-48 hours, providing return approval and return instructions.

Unauthorised returns may not be processed.

③ Returning Goods

Please send the goods to the following return address:

Please be sure to:

• Use trackable shipping

• Keep shipping receipts

• Include your order number in the package

④ Refund or Exchange Processing

After receiving the returned goods, we will complete the inspection and processing within 3-7 business days.

After approval:

• The refund will be returned to the original payment method, or

• We will arrange for a replacement item to be reshipped.

IX. Order Cancellation

• Once an order is placed, it cannot be cancelled directly.

• To cancel, please apply for a return after receiving the goods.

X. Refusal of Packages

If a package is returned for the following reasons:

• Incorrect address

• No one to sign for it

• Buyer refuses to accept it

• Customs clearance incomplete

The resulting costs may be borne by the buyer.

XI. Contact Us

If you have any questions, please contact us:

Email: outreach@elecvario.com

Online Customer Service: 24/7 Online Support